PAYMENTS, RETURNS & REPAIRS

HOW TO MANAGE YOUR Palas PURCHASES

PAYING BY CREDIT CARD

Palas currently accepts American Express, Visa and MasterCard. We do not support payment via PayPal currently. *Please note that some credit card are not accepted in some regions.

PAYING BY PURCHASE ORDER

Palas accepts qualified purchase order payments for some products and services.

A purchase order is an official company document and must contain the following:

Purchase order number and Date
Bill To company information
Ship To company information
Contact information (email preferred)
Payment Terms agreed upon
Shipping method and Inco Terms agreed upon
Palas must be listed in the Remit To area along with Palas Address (below)
Palas Material number(s)
Purchase Quantity per line item
Net price (List price less channel partner discount) per line item
Quote number referenced if available
Correct currency
Tax-Exempt certification if applicable

Palas accepts purchase orders only from those customers with established terms. Payments for services are subject to finance approval and due upon receipt of invoice. Payments for purchase orders are due within thirty (30) days of receipt of the product. Payments received after that 30‐day period are subject to service fees.

RETURN POLICY

Palas charges a standard 20% restocking fee for returned goods. The return policy requires the following conditions:

Pre-return authorization from a Palas sales or customer service member
Return requestor purchased product directly from Palas
Returned product has not been used and is in it’s original packaging
The product is returned to Palas within 6 months of the initial ship date
Dampers, flow stations, HVAC valves and any product associated with a special order cannot be returned to Palas for credit or refund under the returned goods policy and will only be replaced.

Palas ACCEPTS RETURNED GOODS UNDER THE FOLLOWING CONDITIONS

Receipt of an incorrect product

- Free-of-charge (FOC) replacement order if less than 6 months
- Contact a regional Palas office for a replacement order and the coordination of the return shipment

Receipt of a defective product

- Credit: Free-of-charge replacement order if less than 6 months. (Palas retains the right to repair. Only in cases where the item is not repairable or repair failed will it be exchanged)
- Free-of-charge repair/calibration service if older than 6 months
- Contact a regional Palas office for an FOC replacement order or a free-of-charge return material authorization (RMA)

Trade-In promotions
- Trade-in credit will be given upon receipt of the returned instrument.

Note: Taking a trade-in credit prior to receipt of the trade-in instrument may result in a shipping delay of the order

Product or service covered by warranty
- Credit: Free-of-charge replacement order if less than 6 months
  Free-of-charge repair/calibration service if older than 6 months
- Contact a regional Palas office for an FOC replacement order or an FOC return material authorization (RMA)

CALIBRATION AND REPAIR SERVICES

Calibration and repair services exist for most Palas, Alnor and Airflow products. Identify the available services through the pricing catalog or through our website.

Note: Returning instruments without a Service Request (RMA) number may result in delayed processing. Please complete the Online Service Request process first to prevent these inconveniences.

ONLINE SERVICE REQUEST PROCESS

Login or register to request service or calibration. Follow the step-by-step process to select your own service requirements from the available options and to include any special requirements, concerns or handling issues. Your request will be assigned a Service Request or RMA number.

GLOBAL SERVICE CAPABILITIES

If you are a customer in Europe, Africa, or the Middle East, please contact us at Palasuk@Palas.com.cn or Palasgmbh@Palas.com.cn It may be possible to service your instrument in Europe, which may help reduce turnaround time and shipping costs.
If you are a customer in the Asia Pacific region, please contact Palas at Palas_sgp@Palas.com.cn It may be possible to service your instrument in Singapore, which may help reduce turnaround time and shipping costs.